We can accept just about everything from a computer generated image, to a fax of a doodle on a bar napkin. All we really need is a relatively clear image with the color separations. If we are not sure we understand what the image is we will ask or provide an art proof for you to verify the image.

Our first choice is vector art. Either a Corel Draw file (.cdr) or an Adobe Illustrator file (.ai) Please convert all text to curves because sometimes fonts which are unavailable create mistakes. If vector art is not available then a graphic file in either .jpeg .eps .bmp or. Tiff format will work. If graphic files are not available, we can also use camera-ready art. If none of these are available, then there could be an additional charge to prepare an art for digitizing.

We inspect each digitized file to ensure the design is sharp and clean. If we find any problem, and we ever found, we correct it. We do this until it is finally perfect.

Files are sent attached to an email provided to you or you can download it from our website by logging on to your account.

We charge by the stitch count and we also offer flat rate prices. We don’t charge most of the edits and let you know before editing if it cost you.

Our turn-around time is 12 hours. For your rush orders we do as per instructions.